We believe that Collage.com photo gifts are the perfect way to win anyone’s heart.
But we also understand that sometimes life happens too.
Just because a relationship ends doesn’t mean you should stop enjoying a perfectly good photo blanket.
With Collage.com’s Break Up Guarantee, we will replace that photo gift with your EX on it with a new item you’re sure to love.
No more cutting EXs out of photos like they did in the old days.
How Our Break up Guarantee Came to Be
Collage.com has always had the most generous Satisfaction Guarantee in the industry.
The photo gifts we help people create are important to them, and we try to do whatever we can to make sure they turn out just right.
If something does go wrong, we don’t put you through any of the rigmarole you get from the cable company.
There’s no talking to managers or formal scripts–just a U.S.-based customer satisfaction team that’s empowered to do whatever it takes to get your order just right.
Over the years, our team has handled a lot of special requests.
But one that kept coming up was folks who loved their Collage.com item, but weren’t happy that it had a picture of an ex on it.
How it Works
We want everything you make at Collage.com to turn out just right. If it doesn’t, we’ll send a replacement product at our expense, or give you your money back.
Returns are always free.
We accept returns or exchanges within two years of a product’s purchase.
We process refunds within 7 days of receiving your returned product (if needed), or 7 days after your initial request (if a return isn’t needed).
Refunds will be issued to the original form of payment or via a paper check, at Collage.com’s discretion.
It may take up to 7-10 business days after our Customer Satisfaction Team issues a refund for it to appear in your account.