For customer support, please e-mail firstname.lastname@example.org or call 888-797-1902. (E-mail is recommended.)What is Collage.com?
How is my order packaged?
How can I check the status of my order?
Can I change my order once I've submitted it?
Where will you ship to?
Is expedited international shipping available?
What billing options are available?
Can I take the frame apart to have the mat signed?
How much is shipping?
How long does it take to get a framed print?
Can I request a custom shape?
What browsers does Collage.com support?
Will I retain copyright for photos that I upload to Collage.com?
How do I create a new account?
How do I reset my password?
How do I delete my account?
What file types are supported?
What is the maximum image size?
How can I order a gift certificate?
Will Collage.com donate a gift certificate to my charity event?
My gift code expired - can I still use it?
What is Collage.com?Collage.com is a site that allows you to create high-quality photo collages. You can automatically arrange your photos into a shape or place them manually with our click-and-drag editing interface. Order your collage printed on a poster, canvas, or one of many other products (and share for free online!)
Ordering Printed Products
How is my order packaged?Collage.com carefully packages all products so that they arrive in perfect condition. We ship posters in a secure tube and all other printed products in a well-packed box.
How can I check the status of my order?We send you a confirmation email when you place your order and another email when it ships. You can also check the status of your order your account page, while logged in.
Can I change my order once I've submitted it?We print and ship all orders as quickly as possible to get you your order quickly. We cannot modify or cancel orders once they've been submitted.
Where will you ship to?Custom collage canvases - We ship anywhere in the United States with standard shipping.
All other custom collage products - We ship to anywhere in the United States and Canada with standard shipping. We also have international shipping worldwide.
Is expedited international shipping available?3-5 day expedited international shipping starts at $39.95 and availability is limited to certain products and countries. Please e-mail email@example.com for more information.
What billing options are available?Collage.com accepts Visa, MasterCard, American Express, Discover and PayPal.
Can I take the frame apart to have the mat signed?No, the back on the frame is permanently affixed. In this case, we'd suggest you order a canvas for signing, or order a poster and choose a mat and frame locally.
How much is shipping?Framed prints ship for $15.98 each.
How long does it take to get a framed print?Processing and framing takes 3 business days. After that, regular shipping times apply.
Can I request a custom shape?Collage.com can make most requested custom shapes. If the shape is able to be produced, we can complete it within 1 week for $30.00.
What browsers does Collage.com support?Internet Explorer 8, 9, 10 and recent versions of Firefox, Chrome and Safari.
Collage.com will use your e-mail address, phone number, and street address only for direct communications from Collage.com. We will not display your e-mail address, phone number, or street address on any public page or make it available to any third party.